Reference

Your Account, Our Legal Framework

When you open an account with us, you're entering into a clear set of terms that govern how deposits, withdrawals, and your account data are handled.

Account ownership & verificationDeposit and withdrawal rulesData protection commitments
flexi slot Your Account, Our Legal Framework
HELP WITH LEGAL QUESTIONS

Get Answers About Your Account Rights & Terms

Questions about your terms of service, data rights, or account closure? Our support team handles legal and compliance inquiries during business hours. Reach out through live chat, email, or support ticket — we aim to respond to legal requests within 48 hours and provide clear next steps.

Team online

Live Chat Support

Open the chat widget in your account lobby Monday–Friday, 09:00–21:00 WIB. Our team handles account terms, data requests, and policy questions directly.

Email Support

Send legal or policy questions to [email protected]. Include your account email and the specific question. We respond within 48 hours on business days.

Support Ticket

Log into your account, go to Help > Submit a Ticket, and select Legal or Account Terms. Track your request status from your account dashboard.

DATA & SECURITY COMMITMENT

How We Protect Your Information & Account Access

Your account data — deposits, withdrawals, game history, and payment methods — is encrypted and stored on secure servers.

Data Encryption

All account and payment data travels over encrypted HTTPS connections. Server-side storage uses AES-256 encryption.

Your Data Rights

You can download your full data record, request corrections, or ask for deletion where local law permits.

Payment Security

DANA, OVO, GoPay and QRIS transactions are tokenized — we never store raw payment details.

Account Closure

Close your account permanently via account settings or support ticket.

Login Security

Enable MFA in Security Settings. Review active sessions and device logs on the Security page.

Data Retention

We keep transaction records and account history for the period required by law and our audit obligations.

Your Rights, Account Terms & Policy Questions Answered

Go to Account Settings > Close Account and confirm. Your remaining balance is returned to your original payment method within 5–7 business days. Your transaction history is retained for compliance; personal data is deleted after the retention period ends, where local law permits.

Yes. In your account dashboard, navigate to Help > Data Request. Select Download All Data and confirm your identity. We prepare and send the file within 14 days. The file includes deposits, withdrawals, game logs, and profile information.

We retain transaction histories for at least 5 years to meet local compliance and audit requirements. Personal identification data is kept for the duration of your account plus the mandated retention window. After that window closes, data is securely deleted.

Report it immediately via live chat or email. Include the transaction ID, date, and amount. We investigate within 48 hours, verify the transaction with your payment provider, and respond with findings. If unauthorized, we'll process a reversal and strengthen your account security.

No. We tokenize all payment methods — your actual card or account number is never stored locally. Only a secure token links to your wallet. Payment processors (DANA, OVO, GoPay, QRIS) handle the real payment data, and we receive only confirmation of the transaction.

Yes. Minor details like phone number or recovery email can be updated in Account Settings. Legal name, date of birth, and ID information require verification. Contact support if you need to make changes to identity-tied fields — we'll guide you through re-verification.

Start with our support team: live chat (Monday–Friday, 09:00–21:00 WIB), email [email protected], or a support ticket in your account. For formal complaints about data or terms, escalate to our legal team via email. We respond within 48 hours and provide clear resolution steps.