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What You Need to Know About Our Terms

When you open an account with us, you agree to a set of terms that protect both your interests and ours.

Account eligibility and age rulesPayment and withdrawal termsYour rights and responsibilitiesHow we handle disputes
flexi slot What You Need to Know About Our Terms
GET HELP WITH OUR POLICY

How to Reach Us About Terms Questions

Team online

Live Chat Support

Our support team is available 24/7 via live chat in the lobby. Click the help icon in the bottom right corner and ask about any term you don't understand. Responses come within minutes.

Email Support

Send detailed questions to our support inbox and receive a written reply within 24 hours. This is the best channel if you need a formal confirmation of your account status or term clarifications.

In-Account Messages

Check your account inbox in flexi slot for policy updates and term changes. We notify you there before any changes take effect, giving you time to read and ask questions.

YOUR ACCOUNT SECURITY

How We Protect Your Information and Rights

Data Encryption and Storage

Your account details, transaction history and payment information are encrypted and stored on secure servers.

Withdrawal Verification

Before your first withdrawal clears, we verify your identity through photo ID and proof of address.

Cookie and Tracking Policy

We use cookies to keep you logged in and to remember your settings.

Account Closure and Data Deletion

You can close your account at any time through Account Settings.

Dispute Resolution Process

If you believe a charge is wrong or a term has been breached, contact support within 30 days.

Requesting Your Data

You have the right to request a copy of all personal data we hold about you.

Frequently Asked Questions About Our Terms

If we detect a breach—such as creating multiple accounts, exploiting promotions, or attempting fraud—we may suspend your account immediately and withhold funds pending investigation. If confirmed, we close your account and may retain funds or refer the matter to authorities. Minor breaches may result in a warning and temporary suspension.

Yes. You can request account closure anytime through Account Settings. Any balance remaining is returned to your original deposit method (DANA, OVO, GoPay or QRIS) within the withdrawal timeframe shown at checkout. Closure is permanent; you can reopen after 30 days if you choose.

We retain transaction records and identification documents for seven years to meet legal obligations. Your contact details are anonymised immediately after closure. You can request early deletion of non-essential data by contacting support, where local law permits.

You must be of legal age in your jurisdiction—access depends on local law. During registration, you provide your name, date of birth and contact details. Before your first withdrawal, we verify your identity with a government-issued photo ID and proof of address.

We may update terms to reflect legal changes or operational improvements. Changes are posted in-account with 30 days' notice. If you disagree, you can close your account within that period and receive your balance back. Continued play after the notice period means you accept the new terms.

Contact support within 30 days and describe the issue. We investigate and respond within 14 business days. If you're not satisfied, you can escalate to our formal complaints handler. Where local law permits, additional dispute resolution channels may be available.

We do not store your full payment credentials. Deposits are processed through encrypted connections directly with the payment provider. Transaction records show on your account statement; your payment method is masked after verification. We never share payment data with third parties without your consent.