Reference

Privacy Policy at flexi slot

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your information stays secure and private.

Data encryption on every loginPayment details never sharedAccount access only by you
flexi slot Privacy Policy at flexi slot
GET IN TOUCH

How to Contact Us About Your Privacy

You have the right to see, correct or delete your personal data. Submit a request through our support channels and we'll respond within 7 business days. Our team is available Monday to Sunday, 08:00–23:00 Indonesian time, across email, live chat and WhatsApp.

Team online

Live Chat

Reach our support team instantly through the chat window in your account lobby. Available daily 08:00–23:00. We answer privacy questions, data requests and account access issues.

Email Support

Send your privacy request to [email protected] with your account email and a clear description. We'll reply within 7 business days with your data or confirmation of your request.

WhatsApp

Message our team directly on WhatsApp for faster responses on account and data questions. Available Monday–Sunday, 08:00–23:00. Link is in your account settings.

HOW WE PROTECT YOU

Data Security and Account Safeguards

Your account and payment information are protected by industry-standard encryption. We use secure servers, two-factor verification on high-risk actions, and regular security audits.

SSL Encryption

Every transaction, login and data transfer on flexi slot uses SSL 256-bit encryption.

Two-Factor Verification

Withdrawals above a set threshold require a second confirmation via SMS or email.

Payment Method Security

DANA, OVO, GoPay and QRIS payments are tokenised and never stored on our servers.

Data Retention Policy

We keep your account data and transaction records for 7 years after your account closes, as required by local financial…

Audit and Monitoring

Our systems run continuous security scans and monthly penetration tests.

Your Rights

You can request a copy of all your data, correct errors, delete your account and its records, or object to…

Privacy Policy – Frequently Asked

Below are the questions our players in Bandung, Medan and across Indonesia ask us most about how we handle data, cookies and account security.

Your account data stays on file for 7 years to comply with financial record-keeping law, then it's permanently deleted. You can request early deletion by contacting support, but we may retain minimal data if legally required. Your decision to close does not affect this timeline.

Yes, we use cookies to keep you logged in, remember your game preferences and detect fraud. Essential cookies cannot be disabled, but you can turn off marketing and analytics cookies in your account settings under Privacy. Disabling them may affect your experience but won't lock you out.

No. We use tokenisation so your payment details never sit on our servers. Only a secure reference token is stored in your account, linked to your payment provider. Your real bank or wallet details remain with DANA, OVO, GoPay or QRIS directly.

Yes. Email [email protected] with your account email and request a data download. We'll send you a complete copy of your account details, transaction history, login logs and preferences within 7 business days at no cost.

Only you can access your account with your password and two-factor code. Our support team and compliance staff can view your data only when investigating fraud or responding to a legal request. We never share your gameplay history with third parties.

We do not sell or share your personal data with marketing firms or data brokers. We may share minimal information with payment providers (DANA, OVO, GoPay, QRIS) for transaction verification and with legal authorities where local law requires. You'll be notified of any mandatory disclosure.

Check your login history in account settings under Security. If you see unfamiliar logins or IP addresses, change your password immediately and contact live chat. We'll review your account activity and lock it while we investigate any suspicious behaviour.